Key points
- Service centers of the Pension Fund in the Kyiv region provided over 4,600 mobile services in the first quarter of 2026.
- Mobile receptions were held in communities and settlements where there are no stationary service centers.
- An additional 233 receptions were held at the place of residence, and almost 36,000 phone calls were processed.
- The number of weekly recordings through the web portal has increased from 100 in the first quarter of 2025 to about 1,300 now.
- Due to the increase in workload, some departments have extended their reception hours.
Service centers of the Pension Fund in the Kyiv region provided over 4,600 mobile services in the first quarter of 2026, according to the Ministry of Social Policy, Family and Unity of Ukraine.
Mobile receptions were held in communities and settlements where there are no stationary service centers.
In addition, specialists held 233 receptions at the place of residence of citizens and processed almost 36,000 phone calls.
In the Ministry of Social Policy, it is noted that the Kyiv region is seeing an increase in the number of appeals to service centers. If in the first quarter of 2025, about 100 records were made weekly through the web portal of electronic services, now it is about 1,300.
Due to the increase in workload, some departments have extended their reception hours, and the overtime work of employees was paid in accordance with the legislation.
During the first quarter of 2026, residents of the Kyiv region received over 15.1 billion hryvnias in state payments.
The issue of the work of the Main Department of the Pension Fund in the region was discussed at a meeting of the collegium in Borodyanka, which was attended by the Minister of Social Policy, Family and Unity, Denys Ulyutin.
The community has one of the largest service centers in the region, which after the de-occupation of Borodyanka in April 2022 was one of the first to resume work.
On the de-occupied territories, the work of the Pension Fund has a significance much broader than payments. When a person again receives access to a pension, social assistance or state services near their home, it means that the community is gradually returning to normal functioning.
– Minister of Social Policy, Family and Unity Denys Ulyutin.
The service center in Borodyanka has been modernized taking into account the principles of accessibility and is equipped with a shelter that ensures the continuity of reception during air alarms.
Read also:
73.2% of teachers name low salary as the main reason for disappointment in the profession – UNESCO study
