Key points
- Over 20,000 calls to 112 due to problems with heating, electricity, water and gas.
- Almost 15,000 applications were received from Kyiv and the Kyiv region.
- There are over 1,300 emergency centres and more than 90 heated tents operating in the capital.
- Thousands of specialists are involved in the restoration, and emergency work is ongoing.
- You can call for help by dialling 112 or using the 112 Ukraine app, even without a mobile connection.
Operators of the 112 Service recorded more than 20,000 calls from citizens due to interruptions in heat, electricity, water, and gas supplies. Most of the calls came from the capital and the Kyiv region — almost 15,000. This was reported by the Minister of Internal Affairs of Ukraine, Ihor Klymenko.
According to the head of the Ministry of Internal Affairs, the most difficult situation arose in Kyiv after massive strikes on critical infrastructure amid severe frosts. He stressed that the attacks are aimed at depriving civilians of basic living conditions in winter and are intended to harm the population. Thousands of specialists are currently involved in the restoration work, with rescuers carrying out emergency repairs on the affected facilities.
There are over 1,300 resilience centres in the capital where people can warm up, charge their gadgets and use the internet. Shopping centres, restaurants and petrol stations that remain open during curfew, with the exception of entertainment venues, are included in the network of such centres.
In addition, the State Emergency Service of Ukraine has set up more than 90 heating tents. They welcome citizens and employ psychologists. Another 30 police units in Kyiv also serve as heating points. You can find the address of the nearest point by calling 112 or using the Diya app.
Police and rescue workers are simultaneously checking the quality of responses to calls to 112. Some requests require more time due to the extent of the damage, and services are working to restore supply as far as possible.
The minister also mentioned the 112 Ukraine app, which has already been downloaded more than 55,000 times. The service allows users to call for help even without a mobile connection — all they need is access to Wi-Fi, which is available at resilience centres and other public places. The authorities urge people to install the app in advance and use available communication channels to get help.
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The 112 app is now available to users in Ukraine
