Key points
- An electronic request for rehabilitation aids has been launched in Ukraine.
- All prescriptions will now be stored in the patient’s e-Card.
- The process of obtaining aids for patients remains unchanged for now.
- E-Request will simplify interaction between doctors, pharmacies, and stores.
- In the future, paper documents are planned to be completely abolished.
Ukraine has introduced an electronic request system for rehabilitation aids, including crutches, prostheses, wheelchairs, and orthopedic devices. The new tool operates within the electronic healthcare system and allows all prescriptions to be stored in the patient’s e-Card.
The e-Request is created by a doctor or rehabilitation specialist after consultation. The document specifies which device the person needs. The patient receives a message with the e-Request number or can take a paper note with them. When visiting a pharmacy or specialty store, they simply need to provide this number so that specialists can immediately see the information about the required product.
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The new tool will help keep a complete and continuous recovery history, and help pharmacy and store employees select rehabilitation aids more accurately.
At the same time, the current procedure for obtaining assistive devices remains unchanged. Patients will continue to receive them free of charge through social protection departments, Administrative Service Centers, the Social Protection Fund for Persons with Disabilities, or through the Social Portal. A paper conclusion from the LCC, VLC, or MDCR is still required to submit an application—it remains part of the individual rehabilitation program.
In the future, the system is planned to be completely converted to electronic format. Once the social sphere is technically ready, paper forms will be abolished, and e-Requests will automatically transfer information to social protection authorities.
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